Exactly what each tier receives — meeting cadence, communication cadence, and response time. You decide who on your team handles each task.
Platinum
Meetings: Quarterly minimum
Response: Same business day
Includes: Full financial plan, tax coordination, estate review, family relationships
Outreach: Proactive — birthdays, life events, market moves
Events: Private wine tastings, golf days, executive speaker dinners, charity galas, sporting or theatre events, estate planning evenings with lawyers and accountants
Gold
Meetings: Semi-annual
Response: Next business day
Includes: Financial plan, annual tax review, goal check-ins, investment review
Outreach: Newsletters, seasonal alerts, birthday card
Events: Market update lunches, educational seminars, holiday appreciation parties, webinar series
Silver
Meetings: Annual review
Response: 2 to 3 business days
Includes: Annual portfolio review, RRSP/TFSA reminders, newsletter
Outreach: Life-event triggered only
Events: One annual client appreciation event — summer BBQ, outdoor movie night, food truck event, holiday open house, or community charity event